CANCELLATION & REFUND POLICY:

Booking Cancellation
Customers may request cancellation of bookings subject to the cancellation policies of airlines, hotels, cruise lines, tour operators, and other service providers.

Airline Ticket Refunds
• Refunds for airline tickets are subject to airline fare rules.
• Some tickets may be non-refundable.
• Airline cancellation charges and service fees may apply.

Hotel Cancellation
• Hotel refunds depend on the cancellation policy of the booked property.
• Certain bookings may be non-refundable or partially refundable.

Tour Package Cancellation
Cancellation charges may vary depending on the tour package and timing of cancellation:
• More than 30 days before departure: Processing fee may apply.
• 15–30 days before departure: Partial cancellation charges may apply.
• Less than 15 days before departure: Significant cancellation charges may apply.
• No-show: Generally non-refundable.

Visa Services
• Visa processing fees are non-refundable once the application has been submitted.
• Visa rejection does not guarantee a refund.

Cruise and Private Charter Services
• Refunds and cancellation terms are governed by the respective cruise line or charter operator policies.

Refund Processing
• Approved refunds will be processed using the original payment method whenever possible.
• Refund timelines typically depend on airlines, hotels, banks, and service providers.
• Processing may take 7–30 business days.

Non-Refundable Services
The following may be non-refundable:
• Visa fees
• Service charges
• Processing fees
• Certain promotional bookings
• Special event packages

Contact
For cancellation and refund assistance, customers may contact Aves Tours and Travels LLP customer support.